Ruby Reels Casino Australia Customer Support

Live Chat Assistance

Live chat is the quickest way to contact Casino RubyReels support. The chat icon is available in the lower corner of the website and works on both desktop and mobile devices.

To start a chat, players simply open the widget and begin the conversation. In most cases, a support agent replies within a few minutes. Live chat is suitable for urgent questions, including login issues, bonus activation, withdrawal status, and technical problems during gameplay.

Email Support

Email support is recommended for more detailed requests that may require documents or screenshots. This channel works well for verification questions, payment confirmations, or account-related explanations.

Players should include their account username and a clear description of the issue. Any relevant files can be attached to speed up the process. Replies are usually provided within 24 hours.

Phone Support

Ruby Reels Casino also provides phone support for time-sensitive matters. This option is useful for urgent account or payment concerns that require direct communication with a support representative.

Before calling, players should prepare their account details, such as username and registered email address. For security reasons, identity verification may be required before discussing account information.

Contact and Feedback Form

The website includes a contact form that allows players to submit messages, suggestions, or complaints. This form can be used to:

• Report technical errors
• Share feedback about the platform
• Suggest new games or features
• Raise service-related concerns

Messages sent through the form are reviewed by the support team. Response times may vary depending on the request type.

E-mail

Your Message

Send Message

Common Support Requests

The Ruby Reels Casino support team frequently helps with:

• Password recovery and login issues
• Deposits and withdrawals
• Bonus rules and wagering conditions
• Game errors or result disputes
• KYC and account verification
• Responsible gaming settings

Players are advised to check the FAQ section first, as many standard questions are already answered there.

Response Time Overview

Average response times by contact method:

• Live chat: a few minutes
• Phone: immediate during operating hours
• Email: within 24 hours
• Contact form: 24–48 hours

Urgent cases related to account security or payments are usually handled first.

Contact Details

• Email: [email protected]
• Live chat: available on the website
• Phone: 0296557733
• Address: 857 Bourke St, Redfern NSW 2016, Australia

Operating hours:

• Live chat: 24/7
• Email support: 24/7
• Phone support: business hours (Australia)

Support is provided in English. Players should always keep their login details private and never share passwords with support agents or third parties.